What's New

Highlights - Archive

Archive

• Archive search improvements and bug fixes

Other

• Remove quick reply text character count limitation
• Added customer identifier to outgoing webhooks
• Added customer creation date into generated reports
• Added customer custom fields into generated reports
• Bug: Pinned conversations conflict between agents
• Bug: Echo messages conflict with auto assignment
• Bug: Empty assignee issue
• Bug: Negative template sent issue in dashboard reports
• Bug: Number custom field scrolling issue
• Bug: Message state for Instagram messages

Highlights - Template Messages

Template Messages

• Scheduled multiple template message submission
• Campaign naming for multiple template message submission
• Bug fixes on template message preview
• Fixed multiple template message index number bug

Other

• UI Changes for customer information
• Version Upgrade: Connexease V2 to V3 (V2 will not be available)
• Optional user mention in instagram comments
• Bug fixes and improvements on archive search
  • Wrong customer attributes supply
  • Missing customer name search
• Improvements on date picker
• Improved account switch select
• Fix quick reply selection bug (it does not clear text field now)
• Fix customer name update when it was blank before
• Fix invalid auto assignment property causing crash
• Fix duplicate email channel creation
• Fix flowbot creation invalid property bug
• Improvements for flowbot and server conversation assignment performance
• Fix bulk archive causing invalid account_id on relations

Highlights - Template Messages

Template Messages

• Disable add new template button for 360dialog and sunshine channels
• Template message empty state
• Template status (enable / disable)
• The template page in the WhatsApp channels settings removed.

Other

• Date Picker UI improvement
• Flexible Working Hours
• Livechat auth data method
• Remove character limit at welcome prompts & feedback message 
• Capitalizing after .(period)
• Messenger delivery hooks cached.
• Reactions not working bug fixed
• CPU usage optimizations
• Agent report sheet improvements

Highlights - Channels, Template Messages

Channels

• Instagram reels are supported now🥳

Template Messages

• WhatsApp Template Message Authentication and Location templates are available now 🥳

Other

• Duplicated Template Warning
• Variable Cursor & View
• Generate Interactive Data Improvement
• List View Media & Document Templates
• Badge view
• Send raw document link on template message header
• Improve bulk archive action

Highlights - Connexease Mobile

Connexease Mobile

• Channel filter view
• Archive
• Channel view

Other

• WhatsApp Template Message 🥳
• Add Emoji Auto Messages 🥳
• User permissions content
• Request phone number in a Telegram conversation
• Export report 'Today' date issue fixed
• Create content page

Highlights - Reports,Connexease Mobile

Reports

• Improvement on monthly reports

Connexease Mobile

• Turkish language support on mobile

Other

• Store conversation starter info
• Create conversation as a notification
• Display carousel album info

Highlights - Connexease Mobile

Connexease Mobile

• New Channel: Hepsiburada
• Remove Hide Banner on E-com Channels
• Post Comments View
• Display Trendyol Product Image
• Display Modal If Required Custom Fields
• Add support for video and pdf template messages

Other

• Carousel Post Event 
• Instagram Post Media ID
• Sidebar Cache
• Channel Filter
• Facebook Ad Url Space
• Add Logs for Flowbot States
• Send Message API Updated
• Adaptive View for Connexease Mini
• Jira Integration

Highlights - Archive

Archive

• Expand auto archive options (7,14 and 30 days)
• Archive Pagination

Other

• Incorrect message states
• Display PDF file name
• Custom field is not displayed for one channel defined agents
• Template message count fixed
• Username not being updated in Echo message convos
• Collaborative reel sharing
• Flowbot Improvements
  • Added API call support
  • Integrated with custom fields
  • Added template text support
• Expand Conversation Sorting Options

Highlights - Connexease Mini

Connexease Mini

• Improvements 
  • Copy - paste
  • Keep the last conversation info
  • Keep language selection
  • Resolution
  • UI improvement

Other

• Channel Based Message Errors
• Hepsi Burada BE Prevent Password Send Again
• Interactions
• Reports Data Testing
• Implement new Restful API call type for flowbot

Highlights - Archive, Admin Pages

Archive

• New archive filters: Now you can filter archived conversations
  • Date,Text,Phone Number,Customer Name,Agent,Channels,Groups,Conversation Types,Custom Fields,

Admin Pages

• UI improvements

Other

• Login page forget password improved
• Reports Bugs fixed
• Channel Based Error Notifications on Panel
• Add Convo Type UUID
• Implement date filter for export customer
• Add new search options
• Improving the Filters
• Agent Actions
  • Search
  • Customer Tooltips
  • Tags Tooltip
  • Adding new tags UX

Highlights - Channels

Channels

• New channel: Hepsiburada

Other

• Duplicated agent messages
• Apps & integrations for agent view
• Archive elements view
• Livechat albanian number format
• Do not assign me required field 

Highlights - Inbox,Reports

Inbox

• New Iconic Inbox View

Reports

• Reports Bugs
• Dashboard Agent Status Update
• Channel Backend R&D
• Number Masking Bug Fixed
• V3 Related API improvements

Other

• UI Revision
  • Customer Pages 
  • Conversation Pages 
  • Channels
  • Feedback
  • User Management

Highlights - Reports, Help, Connexease Mini

Admin Panel & Reports

• Colours
• There was a need to show all panels open at the same time, to allow the user to close them if they wish, and for Inbox not to be closed by default.
• Filter & Sorting Options
• Resolution

Connexease Mini Chrome Extension

• Sending to Market for Beta
• EN and TR Language Setttings
• Was ready to send to market but a crucial problem faced (cookie)
• Research continues

Other

• E-mail Channels Connection bug fixed
• Add instagram username to webhook
• Add choice custom field to webhook
• Data aggregation
• CSV editor improvements
• Mobile Deployment
• VIP Customer sorting
• Quick Reply Custom Shortcut

Highlights - Reports, Help, Connexease Mini

Admin Panel & Reports

• Colours
• There was a need to show all panels open at the same time, to allow the user to close them if they wish, and for Inbox not to be closed by default.
• Filter & Sorting Options
• Resolution

Connexease Mini Chrome Extension

• Sending to Market for Beta
• EN and TR Language Setttings
• Was ready to send to market but a crucial problem faced (cookie)
• Research continues

Other

• E-mail Channels Connection bug fixed
• Add instagram username to webhook
• Add choice custom field to webhook
• Data aggregation
• CSV editor improvements
• Mobile Deployment
• VIP Customer sorting
• Quick Reply Custom Shortcut

Highlights-Inbox,Template Message

New Chat Inbox and Panel Design🎉

New Feature: Whatsapp Template Messages🎉

Highlights: Reports, Messenger

Reports

• Optimizing Incoming Events
• User Group Filters in Reports

Messenger

• Quote Messages for Messenger

Highlights-Admin Panel & Reports,Inbox,Mobile

Admin Panel & Reports

• Instagram channel connect issue fixed
• Customizable Mini Settings (V3)
• Add Groups Filter to Overview & Reports
• Group Settings  (V3)
  • Adding on/off toggle 
• Conversation based heatmap report
• Adding log in/out times to the agent heat map report
• Implement Agent Fav Channel 
• Assign me new conversation  (V3)
• Instagram incoming quoted messages 
• Add delete all button added to group management (v3)
• Improved multiple template message submission (now it is 3x faster and safer)
• User cache issues on the user management

Inbox

• Agent typing info
• Agent status update
• Improvement made about white page issue
• Create note navigation and editing notes are available now
• /archive url added
• Incoming & outgoing media headers fixed
• Redirect when clicking on conversation URL in v3 
• Date info displayed at the action history
• CSV editor improvements:
  • Prevent the sending temps multiple times
  • Keep the cells when user checked the preview
  • Long params name cannot edited
  • Cannot send temps on the TR language option

Connexease Mobile

• Mark as read feature added
• Incorrect password warning fixed
• Update custom fields mechanism
• Fix UI dark mode
• Message preview
• Voice messages bug fixed
• Agent cannot send the video messages (wip)
• In-app video player (wip)

Others

• Implement agent profile change endpoint 
• Implement bypass flag for the action cache
• Implement nested webhook data filter
• Prevent caching queries or statics for staff agents
• Use correct is_vip data type
• Location quick replies
• Quick reply char limit
• Filter in account pinned quick replies
• Add get code button for livechat channels (V3)
• Calendar shows wrong dates (V3)